Support
Last updated: 2026-10-30
Email [email protected]. We answer within 2 business days. In the game, Settings > Support fills in your device model and game version for you.
Common questions
My purchase is missing
Open Settings > Restore purchases while signed in to the same Apple ID or Google account you bought with.
How do I get a refund?
Payments go through Apple or Google, so refunds are requested from them: Apple, Google Play.
Do I need an internet connection?
No. The game is single-player and works offline. Optional rewarded videos need a connection; when there is none, waiting or Photons still work.
Why can't two hydrogen atoms become helium?
Because that would be nuclear fusion, not chemistry. In Reactory, merging the same substance gives you more of it, and new substances only come from real, balanced reactions.
I think a chemistry fact is wrong
Please tell us: email the card's name and what you think is wrong. We check every report and fix mistakes in the next update.